FAQ
Orders and delivery
How much is delivery?
Nothing. Delivery is free on every UK order, with no minimum spend.
How long will my order take?
7 to 16 working days from the day you order. You get a tracking link by email as soon as it leaves us.
Do you deliver outside the UK?
Not at the moment — UK addresses only.
Can I change my order or address?
Email support@visrats.com as soon as possible. If your order has not been dispatched yet, we can usually change it.
Sizing
How do I choose my size?
Each product page has a size guide with that item’s own measurements in centimetres, and every shoe lists its EU size with the foot length and UK/US equivalents. Our general size guide explains how to measure yourself.
Returns
Can I return something?
Yes, within 14 days of receiving it. Email support@visrats.com first and we will send you the return address. The full details are in our Refund Policy.
Who pays for return postage?
If the item is faulty, damaged or not what you ordered, we do. For a change of mind or a different size, the return postage is yours to pay.
When will I get my money back?
Within 7 days of your return arriving and being checked, to the card or account you paid with.
Discounts
Do you have any offers?
Buy 2 items and save 10%, or 3 or more and save 15% — applied automatically in your basket. New customers can use code VISRATS10 for 10% off a first order of £40 or more.
Contact
How do I reach you?
Email support@visrats.com, Monday to Friday, 9am–5pm. We reply within one working day.